Refund policy
Refund Policy
Please keep in mind that all of our earrings are handmade and may have minor imperfections that are part of their unique character.
Returns
We gladly accept returns, exchanges, and cancellations.
- Contact us within: 5 days of delivery
- Ship items back within: 14 days of delivery
- Request a cancellation within: 12 hours of purchase
Our return policy lasts 30 days from the date of purchase. If 30 days have passed, we unfortunately can’t offer a refund or exchange.
To be eligible for a return:
- Item must be unused and in the same condition you received it
- Item must be returned in its original packaging
Non-returnable items:
- Gift cards
Partial Refunds (if applicable)
- Items not in original condition, damaged, or missing parts not due to our error
- Items returned more than 30 days after delivery
Refunds
Once we receive and inspect your return, you will receive an email notification about the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within several business days.
Late or Missing Refunds:
- Check your bank account again
- Contact your credit card company (it may take some time to post)
- Contact your bank (processing times vary)
If you’ve done all this and still haven’t received your refund, please contact us at info@hmtarja.com.
Sale Items
Only regular-priced items are eligible for refund. Sale items are non-refundable.
Exchanges
We replace items only if they are defective or damaged. If you need to exchange an item for the same style, please email us at info@hmtarja.com.
Shipping Returns
Buyers are responsible for return shipping costs. Shipping charges are non-refundable.
The time it may take for your exchanged item to reach you may vary depending on your location.